We provide professional process serving across the UK, supporting solicitors and other legal professionals with the lawful service of legal documents.

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Our approach combines careful preparation, discreet attendance and integrated desktop tracing to help progress instructions efficiently.

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Whether the respondent is readily available, has moved address or appears to be avoiding service, we assess the circumstances and pursue appropriate opportunities within the agreed scope.

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Based in Bristol with nationwide UK coverage, we undertake routine and time sensitive instructions. Each assignment is handled according to the document type, applicable procedural requirements and any relevant court order.

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Our service supports matters involving:

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• Civil claims and commercial disputes.

• Family proceedings and related court orders.

• Insolvency and debt-related documents.

• Witness summonses and other documents requiring personal service.

• Property and possession proceedings.

• Other legal notices and documents requiring evidenced delivery.

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We review the documents and instructions before commencing, confirming the intended recipient, service address, relevant deadlines and required evidence of service.

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Integrated tracing at no additional cost

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An unsuccessful visit should provide useful information about how to progress the instruction. Where the respondent has moved or appears to be avoiding service, we do not simply report non-service. Instead, we initiate local enquiries with neighbours and conduct digital trace investigations to move the matter forward. These desktop tracing enquiries are included at no additional cost as part of our process serving service.

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These enquiries may help identify:

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• A current residential address.

• A workplace or place of employment.

• An alternative location where lawful service may be possible.

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We compare the obtained information with relevant tracing databases and public records. Where permitted credit-reference data may help identify address links or contact details . ​

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Any wider investigation or additional work outside the agreed service scope is discussed before proceeding.

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How we serve documents

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Review and prepare

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We examine the instruction, document type and any specific service requirements. Relevant information may include a description or photograph of the respondent, known attendance patterns, access arrangements and any safety concerns.

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Attend at appropriate times

 

We make professional, discreet attempts to serve the documents at the agreed location. Depending on the instruction, attendance may include up to three attempts and visits outside normal business hours.​ ​ ​ ​​​​

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Assess difficulties and progress the matter

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Where service is unsuccessful, we assess the reason and consider appropriate further steps. These may include another attendance or integrated desktop tracing to check for an alternative location.

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If a different method of service requires court permission, we report the relevant circumstances to the instructing client. Our attendance records can assist legal representatives considering an application for substituted service.

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Proof of service and reporting

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Following completion, we provide the appropriate evidence of service. Depending on the applicable requirements, this may include a certificate of service, statement of service or affidavit.

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Where service remains unsuccessful, we provide a clear account of the work undertaken supported with date, time and location stamped photographs and the outcome to support your next decision.

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Legal Aid Agency instructions

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We accept instructions in legally aided matters and work with instructing solicitors to agree fees in line with applicable Legal Aid Agency remuneration requirements.

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How to instruct us ​ ​​

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Send us the documents, the respondent's details, current address if known and we will review the instruction and attempt service within 24 hours.