Privacy Policy

Last updated: 27 October 2026

Who We Are

Europa Investigations Ltd provides professional investigation, evidence collection, tracing and field services to individuals, solicitors, insurers, enforcement agents and corporate clients.

Data Controller:

Europa Investigations Ltd
Email: info@europainvestigations.co.uk
Telephone: 01179 904420

Personal Data We Collect

We may collect information you provide to us, including your name, contact details, address, enquiry or case information and communications with us.

Depending on the nature of an investigation, we may also lawfully obtain information from third parties, public records, open-source information, solicitors, insurers, employers, government or official sources and other databases where permitted by law.

Our website may also collect technical information such as IP address, browser and device information, pages visited and cookie or analytics information.

We only collect and use information that is necessary and proportionate to the purpose for which it is obtained.

Client identity and address verification

When you instruct Europa Investigations Ltd, we may ask you to provide information and documents that enable us to verify your identity, current address, authority to give instructions and connection to the matter.

Depending on the nature and risk of the instruction, this may include:

Your full name, date of birth and contact details;
Your current residential address;
A copy of an identity document, such as a passport or driving licence;
Evidence of your current address, such as a utility bill, bank statement or official correspondence;
Information concerning your relationship to the subject of the investigation;
Supporting documents demonstrating your authority and the lawful purpose of the instruction; and
The results of proportionate identity, address, fraud-prevention or client-verification checks.

We collect and use this information to:

Confirm that clients are who they claim to be;
Assess whether an instruction is genuine, lawful and appropriate;
Prevent fraud, impersonation, stalking, harassment, coercive control and other misuse of our services;
Establish the client’s authority or connection to the matter;
Protect investigation subjects, clients, our personnel and third parties;
Decide whether we can accept or continue an instruction;
Maintain appropriate compliance and audit records; and
Establish, exercise or defend legal claims.

We normally process this information because it is necessary for our legitimate interests and those of affected third parties in operating a lawful and secure investigation service, preventing misuse and demonstrating accountability. Where the information is necessary to enter into or perform our contract with you, we may also process it on that basis. Where a specific legal obligation applies, we may process the information to comply with that obligation.

Providing verification information may be necessary before we can accept or continue an instruction. If satisfactory information is not provided, we may decline, suspend or terminate the instruction.

Verification information will be accessible only to personnel who require it for authorised business purposes. It may be disclosed to our professional advisers, insurers, verification service providers, regulators, law-enforcement agencies or courts where such disclosure is necessary, lawful and proportionate.

We do not use copies of identity documents for marketing or for purposes unrelated to client verification and compliance.

Retention of client verification information

Copies of identity and address documents will normally be retained only for as long as necessary to complete the verification process and manage any immediate compliance or fraud concerns. Unless a longer period is justified by the circumstances, copies will normally be securely deleted within 12 months after the relevant instruction has been completed or terminated.

After the document copy has been deleted, we may retain a limited verification record for up to six years after completion or termination of the instruction. This record may include the type of document examined, the name shown, the date of the check, the verification result and the identity of the person who completed the check. It will not normally contain a complete copy of the identity document.

Information may be retained for longer where this is reasonably necessary because of an ongoing complaint, dispute, investigation, legal claim, court order, regulatory requirement or legal hold. When the relevant retention period expires, the information will be securely deleted or anonymised.

How We Use Personal Data

We may use personal data to:

conduct investigations, tracing and field services;
gather, verify and preserve information or evidence;
prepare reports and intelligence for clients;
verify identity, residency or other relevant information where lawful;
investigate suspected fraud, misconduct or unlawful activity;
communicate with clients and respond to enquiries;
provide and administer our services;
maintain website security and improve website performance; and
comply with legal and regulatory obligations.

We do not sell, rent or trade personal information.

Lawful Basis for Processing

Depending on the circumstances, we process personal data on the basis of:

Legitimate interests – including investigations, tracing, evidence gathering and providing services to clients;
Contract – where processing is necessary to provide or manage our services;
Legal obligation – where processing is required by law or a legal or regulatory requirement; and
Consent – where consent is required, such as for certain marketing or non-essential cookies.

Where appropriate, we consider whether processing is necessary, proportionate and justified in the circumstances.

Sharing Personal Data

Where necessary and lawful, information may be shared with solicitors, barristers, insurers, claims handlers, enforcement agents, process servers, contractors or other professional service providers involved in a matter.

Information may also be disclosed to courts, law enforcement agencies, regulators or other authorities where legally required or permitted.

Third-party service providers handling information on our behalf are expected to maintain appropriate confidentiality and data protection safeguards.

Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected.

As a general guide:

case-related information may be retained for up to 6 years;
website enquiries may normally be retained for 12 months; and
financial and invoicing records may normally be retained for 6 years.

Information may be retained for longer where required by law or where necessary in connection with legal claims or proceedings.

When information is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.

Your Rights

Subject to applicable law, you may have the right to:

request access to your personal data;
request correction of inaccurate information;
request erasure or restriction of processing;
object to certain processing;
request data portability; and
withdraw consent where processing is based on consent.

Requests can be made using the contact details above. We may need to verify your identity before responding.

Security

We take reasonable and appropriate measures to protect personal information, including access controls, secure storage, encrypted communications where appropriate, confidentiality arrangements and regular security reviews.

No method of storing or transmitting information is completely secure, but we take reasonable steps to protect personal data against unauthorised access, loss, misuse or disclosure.

Cookies

Our website uses cookies and similar technologies to operate the website, maintain security, remember preferences and, where applicable, analyse website use.

Non-essential cookies are used only where appropriate consent has been obtained.

For more information, please see our Cookie Policy.

International Transfers

Where possible, personal data is stored within the UK or European Economic Area. If information needs to be transferred outside these areas, we will use appropriate lawful safeguards where required.

Complaints

If you have concerns about how we handle your personal data, please contact us first so that we can investigate and respond.

You also have the right to complain to the Information Commissioner's Office (ICO).

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this website.

Cookie Policy

Last updated: 27 October 2026

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites operate correctly, remember preferences and understand how visitors use the site.

Cookies do not give us access to your computer or personal files.

How We Use Cookies

Europa Investigations Ltd may use cookies and similar technologies to:

operate and secure the website;
remember your preferences;
improve website performance and usability;
understand how visitors use the website; and
support certain third-party services.

Types of Cookies

Necessary Cookies

These cookies are required for the website to function correctly. They may support navigation, security, forms and cookie-consent preferences.

These cookies generally cannot be disabled where they are essential to website operation.

Analytics Cookies

Analytics cookies help us understand how visitors use our website, such as which pages are visited and whether there are technical problems.

Where used, analytics services may include Google Analytics or similar services.

Functionality Cookies

These cookies may remember settings and preferences to improve your experience when using the website.

Marketing and Third-Party Cookies

Where applicable, third-party services may use cookies for advertising, social-media features, embedded content or measuring engagement.

Non-essential marketing cookies will only be used where appropriate consent has been obtained.

Cookies We May Use

The specific cookies used on our website may vary depending on Wix, website features, analytics services and third-party applications.

Cookie names, purposes and expiry periods may therefore change from time to time.

Managing Cookies

You can manage or disable cookies through our cookie-consent settings where available or through your browser settings.

Disabling certain cookies may affect website functionality or prevent some features from working correctly.

You can manage cookies through common browsers including Chrome, Firefox, Safari, Edge and Opera.

Third-Party Services

Our website may contain third-party services or embedded content, such as analytics, videos or social-media features. These providers may place their own cookies and have their own privacy and cookie policies.

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes to our website, cookies or legal requirements.

Contact

If you have any questions about our use of cookies or personal data, please contact:

Europa Investigations Ltd
Email: info@europainvestigations.co.uk
Telephone: 01179 904420

Privacy Policy

Last updated: 27 October 2026

Who We Are

​

Europa Investigations Ltd provides professional investigation, evidence collection, tracing and field services to individuals, solicitors, insurers, enforcement agents and corporate clients.

​

Data Controller:

Europa Investigations Ltd Email: info@europainvestigations.co.uk Telephone: 01179 904420

​

Personal Data We Collect

​

We may collect information you provide to us, including your name, contact details, address, enquiry or case information and communications with us.

​

Depending on the nature of an investigation, we may also lawfully obtain information from third parties, public records, open-source information, solicitors, insurers, employers, government or official sources and other databases where permitted by law.

​

Our website may also collect technical information such as IP address, browser and device information, pages visited and cookie or analytics information.

​

We only collect and use information that is necessary and proportionate to the purpose for which it is obtained.

​

Client identity and address verification

​

When you instruct Europa Investigations Ltd, we may ask you to provide information and documents that enable us to verify your identity, current address, authority to give instructions and connection to the matter.

​

Depending on the nature and risk of the instruction, this may include:

​

Your full name, date of birth and contact details;

Your current residential address;

A copy of an identity document, such as a passport or driving licence;

Evidence of your current address, such as a utility bill, bank statement or official correspondence;

Information concerning your relationship to the subject of the investigation;

Supporting documents demonstrating your authority and the lawful purpose of the instruction; and

The results of proportionate identity, address, fraud-prevention or client-verification checks.

​

We collect and use this information to:

​

Confirm that clients are who they claim to be;

Assess whether an instruction is genuine, lawful and appropriate;

Prevent fraud, impersonation, stalking, harassment, coercive control and other misuse of our services;

Establish the client’s authority or connection to the matter;

Protect investigation subjects, clients, our personnel and third parties;

Decide whether we can accept or continue an instruction;

Maintain appropriate compliance and audit records; and

Establish, exercise or defend legal claims.

​

​

Providing verification information may be necessary before we can accept or continue an instruction. If satisfactory information is not provided, we may decline, suspend or terminate the instruction.

​

​

We do not use copies of identity documents for marketing or for purposes unrelated to client verification and compliance.

​

Retention of client verification information

​

​

​

Information may be retained for longer where this is reasonably necessary because of an ongoing complaint, dispute, investigation, legal claim, court order, regulatory requirement or legal hold. When the relevant retention period expires, the information will be securely deleted or anonymised.

​

How We Use Personal Data

​

We may use personal data to:

​

conduct investigations, tracing and field services;

gather, verify and preserve information or evidence;

prepare reports and intelligence for clients;

verify identity, residency or other relevant information where lawful;

investigate suspected fraud, misconduct or unlawful activity;

communicate with clients and respond to enquiries;

provide and administer our services;

maintain website security and improve website performance; and

comply with legal and regulatory obligations.

​

We do not sell, rent or trade personal information.

​

Lawful Basis for Processing

​

Depending on the circumstances, we process personal data on the basis of:

​

Legitimate interests – including investigations, tracing, evidence gathering and providing services to clients;

Contract – where processing is necessary to provide or manage our services;

Legal obligation – where processing is required by law or a legal or regulatory requirement; and

Consent – where consent is required, such as for certain marketing or non-essential cookies.

Europa Investigations Ltd
Email: info@europainvestigations.co.uk
Telephone: 01179 904420

financial and invoicing records may normally be retained for 6 years.